Five Questions to Ask an Employee in Crisis

Now and then employees will enter managers’ offices with real dilemmas. The issues may be personal or professional. While sometimes an employee in crisis seeks an immediate solution, more often than not he or she wants, more than anything, to be heard. Inquiry is an excellent way to help both the manager and employee understand the problem at hand. Here are some general questions to help foster dialogue before generating solutions.

  • What are you struggling with?
  • Why is this important to you?
  • What do you think you’re doing to contribute to the problem?
  • What do you most need right now?
  • Would you like to schedule a time to talk again soon?

Does your company have an effective employee relations program? Conflicts can often be prevented if employees have a readily accessible avenue for discussing their concerns. By providing an approachable, objective person skilled in communication, management teams can quickly identify issues and take steps toward addressing systemic problems.

To learn more about the range of employee relations programs connect2 Corporation can create, email us for a free half-hour consultation.