I took Debra’s How to Win-Win Any Difficult Conversation Zoom course a couple of months ago and it changed the way I think about and handle conversations I used to just want to avoid. Her simple, clear steps break things down so I can get to the heart of what I want out of a conversation, and understand where the other party is coming from too. With her approach I am not distracted by emotion or old patterns that leave things unspoken or unresolved. Instead, I can own my intentions, plan for the greatest good of all and speak in a way that allows me to be heard.