I enrolled in Debra Woog’s How to Win-Win Any Difficult Conversation¬†online course to kick off 2020 as a gift to myself. This course went beyond my expectations and provided me with information, tools and practice I am using in my day to day life. Debra’s expertise, caring, compassion and ability to create community mixes content, role-playing and strategy for participants was the perfect mix of theory and practice. Setting the stage, something Debra said stays with me, “We don’t have to handle difficult conversations alone”. Ahhhh! Reviewing the types of difficult conversations in community, learning about strategies to succeed, planning the tools to use, maintaining curiosity, and practicing was so helpful. Highly recommend this course! Thank you Debra for your guidance.